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Since this piece was either installed lower than usual, or had come loose and fell into a lower position, the bearing was pressing down on the needle bar too much, causing it to bow into a slight U shape once the needle bar was installed in the machine sitting under the runner because of this, the bar war arching up inside of the cartridge grip causing it to snag on the internals of the grip and requiring the nudge of the give knob to get it going again after stopping. I have taken a look at your service form and while inspecting your machine, the issue of the “kick-starting” that you were experiencing was determined to be the fault of a slightly lower than standard positioned needle runner bearing. To address the service for your machine, we do have a 16 point inspection that is performed on each machine that is sent in for repair or service regardless of the issue that covered every aspect of the machine from vise function to washer position to motor function, etc…Ī copy of this form is included with the returned machine so that you will know everything that was serviced on the machine, and a copy is also kept in-house for any future issues. FK makes a great product and their customer service is great, hopefull this is just a hiccup and any more interaction I have with them will go smooth.įirst, I would like to express my sincerest apologies for the inconvenience that you have experienced. I just thought I'd post something since it was on my mind. It's not the end of the world and hopefully my machine runs great when I get it back. I guess this is just a critique on the repair process more than anything. Luckily the Edge runs like a top but if I didn't have it or it broke down, I'd be screwed. I don't make a lot of money and i only have 2 machines, this Halo 2 and my Edge X. I just wish I would have been kept posted on my machine. The guy who helped me was super nice and even sympathetic when I told him what happened. It was after my third call to them that I found out it was 'pending payment'. I didn't get notice that they received the machine, looked at the machine, or that I even owed them money for the repair. My only true complaint is that they never told me what was wrong with my machine. Learn from my mistake and don't tinker if it's fucked up. Hopefully it was a motor issue and it will be fine when I get it back. My issue is that I'll never know what was actually wrong with my machine. I'm ok with this because I'm impatient and wanted to try to fix the damn thing myself.
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I explained to them that I only lubed it after having issues. I understand why because they assume I over lubed it and that was that. They told me this wasn't covered under warranty. They determined that the motor was over lubricated and that I needed a replacement motor. I won't even call this a complaint, but a warning to anyone experiencing issues with their equipment. My complaint is with how everything transpired after I sent it back. It happens and I know the type of quality FKI is known for. The fact that the machine was giving me trouble doesn't bother me one bit. Nothing changed so I disconnected it and put it in the drawer and decided to send it back. I put a small dab of lube on the shaft after pulling the cam and also on the slide to see if it was a line issue. I was so stoked to have the machine, I didnt want to send it back so I pulled the motor out and ran it for a sec to see if it gave me any trouble. I tried a bunch of cartridges to no avail. I noticed the motor heating up after a bit of running it this way. If I tapped the give knob it started right up but I'd have to do that every time I stopped. It's just awesome.Ībout 10 days or so, it started stalling on me when I pressed the peda down.
#Halo 2 product key 2016 plus#
It has everything my Edge X has plus more give and will run traditional needles and tubes. I ran that bad boy for a week and fell in love. It's like unfinished aluminum, and I say that in a good way. The finish on the Arctic Ice model is really cool too. It looks and feels like a quality machine. I also ordered the matching grip which didn't hit the site until a week later for some reason. I ordered the Arctic Ice Halo 2 the day it hit the site.